Frequently Asked Questions

Select an area of Frequently Asked Questions (FAQs) below to start looking for an answer:

• User Support
• Administrator and Supervisor Support

User Support

Q: How do I change my own password?

To change your password, please follow the steps below:

1. Login to your account.
2. Click on Edit My Profile at the bottom right corner of the page.
3. Enter your existing password again.
4. Enter your new password in the fields titled New Password and New Password (again).
5. Click Save.

Q: Are there special system requirements for running PreventionLink?

Browser: Internet Explorer v7+, Mozilla Firefox v2+, Safari, Google Chrome
OS: Windows98+, Mac OS 9+, Mac OS X+
JavaScript 1.2+
Cookies: Enabled
CSS: Enabled
Flash 10
Firewall/Port Access: Port 80, Port 443, Port 1935
System Recommendations
Audio capabilities (speakers and/or headphones)

Q: When I sign in, I do not have any assignments. Why?

Assignments are created by your Administrator. If you do not have access to any assignments, please contact your Administrator to help get your account going.

Q: Can I leave in the middle of a course without having to start from the beginning?

Yes, all TargetSafety courses will bookmark where you are at within the course each time to go to a new screen. If for any reason, you cannot complete the entire course in one sitting, please be sure to hit the "Quit" button in the course to ensure that you will be able to return to where you left off.

Q: Can I re-print certificates for training courses I completed in the past?

Yes. Your training records are always saved and available for printing. To access your saved certificates, upon login, click the History link, then find the course that you would like to print the certificate for, and click on the certificate icon. From here, you can either view your certificate or print it for your reference.

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Administrator and Supervisor Support

Q: As an Administrator, can I change one of my user’s password?

As an added security measure, we have removed the ability to look up user’s passwords. However, you are able to use the Password Reset functionality to reset a user’s password for them. To do so, please follow the steps below:

1. Go to the Users tab and click on Modify User Profile.
2. Find the user that you would like to update and click on their name.
3. Click on Change Password.
4. This will give you their username and you will be able to reset their password so that they may login to their account.
5. Once they login, they can update their password to anything that they would like by clicking Edit My Profile on their home page.

Q: I am an Administrator, and I can't view any graphics on my dashboard. Why not?

The graphics that we have included on our dashboard are in Flash format. We recommend having at least Flash
Version 10; you can use this link to test your browser to see which version of Flash you have on your computer:
http://www.macromedia.com/software/flash/about. You can also use this link to upgrade to the most recent version of the player.

Q: When I try to access credential information, nothing comes up. Why is this?

This is an issue that arises when accessing the site using Internet Explorer 8. In order to fix the issue, you will need to turn on the Compatibility View in Internet Explorer. To do this, either click on the Compatibility View icon to the right of the address bar OR select Compatibility View from the Tools menu.

Q: Will the system send an email whenever a course is assigned?

TargetSafety will automatically send monthly email alerts to users with their assignments and assignment status. However, the system does not generate email alerts each time a user receives an assignment.

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