Communication Management: Foster the Exchange of Information

Communication across any organization is a critical element to identify current risks, mitigate existing and potential risks, and coordinate a response to an adverse event. A comprehensive communication platform should have the capability to:

routinely solicit information and data from key individuals across the organization to monitor recognized or reemerging risks as well as identify new emerging risks;
provide immediate response plans and/or periodic activities to mitigate such risks effectively across the organization and document such mitigation actions;
communicate management requirements to specific individuals, groups, or all members of the organization;
deliver immediate notification to employees in the event of an emergency or crisis via multiple forms of communication including telephones, cell phones, and email;
communicate effectively to citizens in the event of a crisis threatening the community.

Key Applications

The PreventionLink Communication Management Module is a set of online tools that allow an interactive exchange of information and data across all the organization’s stakeholders including employees, managers, and citizens; either in a planned methodical manner or via rapid response in the event of a crisis. In so doing, organizations may develop an adaptive management approach to risk with all employees participating in the risk identification, mitigation, and crisis preparation and response.

*The PreventionLink File Center enables organizations to post key information, policies, and plans for access 24-hours-a-day.*

PreventionLink provides the following key applications to support effective risk communication. The Communication Management Module provides:

Real time tools designed to solicit employee input concerning specific risks following focused instruction or training related to the area of concern.
General announcement capabilities to create awareness across a broad group of employees and managers.
Instant polling or survey tools to gather information rapidly from any segment(s) of the organization to assess specific risks or concerns.
Access to key information, policies, and plans available to employees 24/7 from any location with access to the Internet.
Tools that allow managers to communicate specific activities quickly and efficiently to any employee, groups of employees, or the entire organization to focus on specific risks or general areas of concern.
Assistance in the delivery of continuity plans to prepare for future incidents that could impact the organization such as fires, earthquakes, floods, or pandemic illnesses.
Immediate emergency notification to specified groups or employees or the entire organization within a matter of minutes via telephone, cell phone, or email.
Multi-modal messaging emergency map-based notification system capable of identifying citizens in a specific geographical area and completing 85,000 discrete phone message per hour.